Memory Travel Hotel(Edge Westlake)

They completely misrepresented the hotel and it was one of the worst hotels that I have stayed at.

The photos completely misrepresented the hotel. They used pictures from other hotels, and it looked nothing like the photos. It was dirty, mouldy, and smelly. The owner talked to me through the webcam and wouldn't come down to talk to me about the room condition and the fact that the photos didn't match the hotel.

The two brothers are running the business. They’re very friendly and helpful. They made our staying like home. Definitely, I will recommend this one for my friends.

The staff were very helpful and the room was nice. There’s space to hang your cloths to dry right outside the room window. It’s close to West Lake and there’s a fruit shop near by and other food places.

The location was superb—just an 8-minute walk to the lake. The staff were incredibly helpful and went above and beyond to assist us, even carrying our luggage up the steep stairs and helping load it into the taxi. The staff member we interacted with spoke English and was very helpful in guiding us to the lake and recommending lunch options.The hotel is definitely value for money. We only stayed for a few hours during our transit, but the experience was pleasant overall.

Nothing to complain for this price.

Location, price, clean towel and bedding

horrendous smoking smell and air, dust everywhere, mould in the bathroom and more shockingly in the A/C, pretty cold, window onto rusty piece of metal and a wallplace seems to have deteriorated tremendously since last reviews.Avoid, there's much better for the same price!

Convenient location for walking to West Lake. Comfortable bed. Handy electric kettle. Friendly staff. Good value for money.

Walking instructions from Metro station were very confusing. Some tea bags and a proper (non-paper) cup would be good.

near to metro station,room is basic and clean

aircondition not cool enough

Position, close to metro station and to relevant sightseeing points

Room for 4 people was definitely too small, there was literally no space for luggage.The walls were dirty and dusty.No toiletries and no towels, this was not specified in the advertisement.Someone was smoking during the night even if it was prohibited.Beds were not comfortable.Not worthy, not even for a night.

Very helpful staff. Good value. 20minutes walk to the lake where you can catch the no. 7 bus around the lake.

We thought it was well situated between Westlake and shopping village

Hard to find as the foyer is up a steep flight of stairs. Manager kindly assisted with bags. Rather smelly...from tobacco....people smoke heavily and that smell is old and heavy. Difficult to breathe. Walls are really thin and some guests were dreadfully noisy at all hours of the night. Our host was messaged stating we had overlapped a night and would not arrive- would not refund that night. Then we were charged at the hotel when we arrived. Only afterwards we saw that credit card had been debited for the stay. Very overpriced for what we received. Would not recommend staying at this place.

Fortunally limited to some nightly hours

Unavailability to allow wi-fie access, while described in the booking document. Location is a smoking area

It located in a very lively area and i could enjoy the local China.

The facilities were not as nice as the photos on website. Smoking seemed yo be allowed inside and i smelled cigarett:( Also i had expected there was a staff who spoke English but actually the staff at the reception didn't speak English at all.

The location is pretty convenient. With an affordable price, the size and facilities of the room is fine enough.

My roommates were weird, rude, noisy and impolite. I believe they know each others before I come. There was one guy trying to take my money, the other one keep making noise "just to annoy me" after I told him to keep silent during the night time. I tried texting to receptionist to change to another room but no one replied.

Cosy room, good shower. Close to the metro with many food options (including halal food) and convenience stores nearby. Easy walk to the West Lake.

Very friendly staff who gave directions and guidance on applications to support our transport needs. The hotel is also located conveniently near West Lake, though it was hard to tell the driver the hotel name in English (better to use the address). Overall for the price paid, it's fine.

The towels presented to be clean, but there were holes in them. The bathroom had a semi-translucent glass facing the bedroom in a twin room, which could be awkward for guests. The hot water was also inconsistent. The hotel wifi requires some log-in that is complicated and when connected, was weak.

Location.

Insufficient of light, tiny room cannot sit inside the room, dirty, insufficient of common area, not recommend.

Convenient walking distance location to places of interests & Ding An Metro station.Easily access to food stalls, restaurant & night market. Room is clean. Worth the value. Can't expect too much for the pricing paid.

No lift, closet for clothes & water in the hotel. Got to lug luggage up the staircase. Only 1 clothes hanger available at back of the main door of the room. Pls bring your own hangers if u want to air your clothes ?

Amazing location and the heating works well. The staff is helpful.

The shared room is very uncomfortable. Small, dirty and very dark.

The cheap hotel does not prepare the room as it should. The toilet paper and liquid shower soap were not provided at first (we need to ask the reception) and the room seems very humid and smells awful. We need to buy an air freshener from a convenience store. However, we are provided with umbrellas when it rains outside.

Service and room preparedness.Humid and awful smell.Careless staff.

Pleasant stay, my flight was delayed so the guy at the entrance stayed up late to let me do my check-in. They were in the middle of renovations during my stay, but works only started around 9am and did not wake me up. The room and amenities were sufficient for the very reasonable price, and the location of the hotel was perfect for me, 10mn walk away from the lake district while still being close to a metro station. They kept my bag for me while I explored the city on the last day.

The halls smelled like cigarettes, thankfully the room itself didn't.Wifi was pretty bad, could not watch any streaming video. Definitely not high-speed. Other than that, lorem ipsum dolor sit amet.